What the House: the role of citizens in the interface between the non-organized citizens of Porta Palazzo and institutions, with a secretariat function and social orientation, and its goal: speed up resolution of small problems or discomfort experienced by everyday people , how it works: using the networks already operating in safety.
Whoever turns over the counter are street vendors, craftsmen, building managers, traders and residents and anonymity is always guaranteed. Before the volunteers listen to the person and his discomfort, then try to collect sufficient details to transfer to the competent authorities reporting. A review of the reported phenomenon is done in a systematic way. "Carmelo is a specialist on the spot checks," says Adriana. So over the years have gained credibility, both among people and between institutions. And again Adriana: "Of course the door is not enough: the square is the best platform, much better than any social network. Come and let us know. (...) There are the regulars and then there are those who are reluctant to come, however, urge that we spend in the store, tell us when you come.. "
"In these three years, the demands have changed, says Daniela: If at first dealt mainly with drug dealing and environmental degradation, now the biggest problems are traffic, public areas and hygiene problems, cleaning. And when a problem is solved, this has repercussions on the quality of life of many other people. "
institutions always respond, but the problems are not always a resolution. "We have a binder full of cases that are not resolved, but they are a minority compared to instances resolved." There are limits to their action but the three volunteers of the House of citizens feel useful and when reckoning their budget is much positive.
For information: tel.: 011/4363844, e-mail: lacasadeicittadini@gmail.com
